FAQs

Royale Ergonomics was founded when a gaming chair we owned starting to peel after a year of usage. Realising that there was a huge gap in the gaming chair industry in terms of quality, we offered gaming chair reupholstery services on various platforms and realised that the issue of low-quality upholstery on gaming chairs was more prominent than initially thought. Soon after, Royale Ergonomics was created. Royale Ergonomics arms to be the manufacturers of the best gaming chairs in the world. Our long-term goal is to rid the bad reputation that gaming chairs have garnered over the past years and we plan to do that through educating consumers and providing premium products

Local Delivery (Singapore)
All Royale Chairs come assembled with free delivery.

In-stocks Poseidons delivery lead time is 4-6 business days.Custom Poseidons delivery lead time is approximately 4-6 weeks.

International Delivery
To check out other locations and countries Royale Ergonomics currently ship to, do check out www.royale.store

Peel-free & Crack-free Guarantee

1. The warranty covers the seat upholstery against any peeling and abnormal cracking under normal usage conditions for 5 years.

Upholstery Warranty
1. The proof of purchase must be presented for any claims or after-sales services.

2. The warranty covers the seat upholstery against any abnormal discoloration and unfastening of the stitches under normal usage conditions for 36 months. In the event of any claim, our liability shall be limited to repair and make good of the defective area. Due to aging, there will be slight differences in color tones and grains for such repairs.

3. Variations in the grain and presence of scar marks are normal for genuine leather and should not be constructed as a defect.

4. The warranty does not cover damage resulting from accidental damages, misuse or any manner of tampering including the use of harsh cleaning chemicals and cleaning cloth with abrasive texture.

5. The warranty shall be null and void if unauthorized repair, tampering, alterations or modifications is made to the product.

Other Parts Warranty

* applicable for armrest, mechanisms, chair base, hydraulics, and wheels

1. Proof of purchase must be presented for any claims and after-sales services

The warranty covers the following for a period of 36 months:

a. Missing parts upon delivery

b. Major defects in the armrest, mechanisms, chair base, hydraulics, and wheels, resulting in the inoperability of the chair.

c. A significant difference between the promised product and the delivered product.

2. For defects and missing parts upon delivery, please contact us within 14 days of receiving the product.

3. The warranty covers the cost of the replacement parts free of charge. Any service required to install the replacement parts will be chargeable at a flat fee of $25 payable, cash on delivery.

Our Nappa leather, Genuine Cowhide Leather,  PU/faux leather, and Fabric all are automotive-grade and are designed to last for a long time. However, each material has its own advantages and disadvantages.

1. Nappa leather is considered by many to be an extremely luxurious material and right so. It is directly sourced from Italian tanneries and is extremely soft to the touch. This genuine leather has a property that allows it to be cooler when compared to PU/faux leather after exposure to prolonged sunlight. This will result in higher a more comfortable seating experience during long working/gaming sessions. The disadvantage of Nappa leather would be its price point. Despite our economies of scale and direct sourcing methods, Nappa leather is still a relatively expensive material compared to PU/faux leather and fabric. However, we actually believe that Nappa leather provides the most value-for-money out of our 3 material options.

2. PU/faux leather is not genuine leather but rather made to imitate the feel and look for real leather. Its main advantage lies in its price point which is relatively lower than Nappa leather. The synthetic leather we use is of automotive-grade and extremely resistant to common wear and tear problems such as peeling and cracking. Feel further at ease when purchasing from Royale Ergonomics with our 5-year peel & crack-free guarantee.

3. Genuine Cowhide which is available for Custom Poseidons only, is the best compromise between the budget pricing of Faux Leather and the luxurious NAPA Leather. It offers the same practical benefits of enhanced breathability as NAPA Leather at a lower price point. It has a grainier and slightly rougher texture which is reminiscent of typically leather you find on most sofas and cars.

Do take note that for the Genuine Leather used by Royale Ergonomics, Genuine Cowhide and NAPA Leather, minor scarring and imperfections are normal. Synthetic Leather such as PU and PVC are typically flawless due to its man-made nature.

Regardless of your choice, each of our material will be able to serve you well as all our materials are sourced from reputable suppliers for automotive upholstery.

Please contact us to book an appointment for the viewing of our chairs.

Opening hours: Monday to Sunday 1000 – 2200
Trivex, 8 Burn Road, 06-15, Singapore 369977
Mobile Number: +(65) 9062 4026
Email: sinhongjoo@royale.sg

Royale Ergonomics offers many advantages over typical gaming chair companies. Here are some of our advantages:

Automotive-grade materials. Royale Ergonomics works with Transcal PTE LTD, a company that has over 25 years of experience in automotive upholstery. They have worked with and OEM for giant automotive and aviation companies all over the world. All our materials are sourced from the best suppliers in the world. Our gaming chairs are built to last for many years even in hot and humid tropical countries. With our 5 years peel-free guarantee, you can rest assure that our chairs will be a worthy investment.Customizable colors & logos. Every single of our office & gaming chairs is uniquely made and co-designed by you. Mix and match between the various color choices down to the color of the stitching. Further customise the look of your office & gaming chair by inputting an embroidered logo of your choice. Our logos are embroidered using professional machinery to ensure all the details of your logo remains crisp.R&D-based ergonomics. In order to change the perception of gaming chairs, Royale Ergonomic has invested heavily into making sure that our chairs are as functional as they are aesthetically appealing. Therefore, we have co-developed our lumbar support that has been backed by studies approved by the UK government.

There are certain restrictions with regard to the images that can be embroidered onto the chair:

To ensure all logos are done to our customer’s requirement. Royale Ergonomics sends the final logo embroidery for approval before proceeding.

Size
The maximum length or width of a standard logo is 8 inches. If no explicit instruction is given to us with regards to the size of the logo, we will determine the appropriate size for the customer instead.

For customers who wish to have a logo embroidered larger than 8 inches, there will be a S$35 charge to create a large field embroidery which can be up to 15 inches.

Colour & Style
Every one of our logo is embroidered to create a more premium finish versus other

methods such as printing or patch embroidery. However, embroidery does come with its limitations such as colour and image accuracy.

Therefore, the images that can be embroidered should not have any gradients or shading. They should also be limited to 9 colours and not have extremely tiny

details.

The colour accuracy and reproduction of the image will be done on a best-effort basis. Royale Ergonomics reserves the right to reject any changes in embroidery if its within acceptable tolerance. Any changes after the logo approval will not be accepted.

Copyright & Infringements
Royale Ergonomics will not embroidered or print any copyrighted images or logo that infringes on the intellectual property of others.

Royale Ergonomics has a no strict return or refund policy. No returns or refunds will be entertained otherwise expressed by Royale Ergonomics.